Assigned Readings:
Chapter 1. The Business and Society Relationship
Chapter 2. Corporate Social Responsibility, Performance, and Impact
Chapter 3. The Stakeholder Approach to Business, Society, and Ethics
Initial Postings: Read and reflect on the assigned readings for the week. Then post what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding in each assigned textbook chapter.Your initial post should be based upon the assigned reading for the week, so the textbook should be a source listed in your reference section and cited within the body of the text. Other sources are not required but feel free to use them if they aid in your discussion.
Also, provide a graduate-level response to each of the following questions:
1. Select a company and research recent news items that have been released regarding the company. In a written response, note whether the articles were positive or negative for the company. Describe how the company’s actions may impact an individual’s perception of business in the United States. Identify responsibilities that the company has to various stakeholder groups mentioned in the articles. Finally, note any sustainability issues that confront the company and provide suggestions for how the company should handle these issues.
[Your post must be substantive and demonstrate insight gained from the course material. Postings must be in the student’s own words – do not provide quotes!]
[Your initial post should be at least 450+ words and in APA format (including Times New Roman with font size 12 and double spaced). Post the actual body of your paper in the discussion thread then attach a Word version of the paper for APA review]
TASK 2:
Working for My Cup or the House?
For those who are not familiar with the service industry, employees are paid minimally by the company they work for, and their pay rate is determined by the tips received from customers. As a bartender, a person is exposed to having to deal with all sorts of people’s needs as well as employee competition and standard operating procedures set forth by management. Every time a drink is poured, a decision must be made whether to follow company standards or give away extra alcohol to receive a larger tip.
When first being promoted to bartender at an established golf resort, I witnessed firsthand the varied factors that can affect one’s “pour.” A pour can be defined as how much liquor is added to a customer’s drink. The three factors that affect one’s pour are as follows: comparisons to other employees’ pours, the requests of customers for extra pours with compensation of a larger tip, and what the company designates as a pour.
When working as a team or having repeat customers, bartenders are compared based on their pour. If one bar- tender uses two pours and another uses one pour (the latter is the standard for the company), the rule-following bartender is not viewed as favorably as the one using the larger pour. This is clearly reflected in tips from customers. Similarly, the customer might say, “Put a little extra in there and I’ll take care of you.” The employee is put on the spot to choose between the company and him or herself.
The bartender with the heavier pour or who gives away drinks for free may receive more money in their tip cup, but the company suffers from lost revenues. If a bartender makes an average of 100 drinks a night and uses two pours instead of one for each drink, that bar- tender is giving away 100 drinks worth of alcohol each night which reduces nightly revenues and has a huge effect on yearly liquor revenues.
In this highly competitive and profitable industry, over pouring is a practice that can cripple a business. As the newest bartender, one wants to fit in with the other bartenders and earn as much money as possible though it costs the company or “house” profits. Which is more important, fill- ing your own tip cup or maximizing the house’s profits that does not directly benefit the bartender?
1. Is it ethical to overpour customers’ drinks to develop better customer relations to earn more tips at the expense of company revenues? Are the bar- tenders using the “entitlement mentality” here to justify their self-serving actions? Do bartenders have a “right” to take care of their own cups?
2. If the customer wants or expects an overpour, should the companies allow an overpour to satisfy the customers’ wants and desires?
3. Is it ethical to witness and not report over pouring on the part of fellow bartenders who have been there longer? Should I inform management what is happening?
Requirements:
· There is no minimum or maximum required number of pages. Your analysis will be considered complete, if it addresses each of the 3 components outlined above.
· Use of proper APA formatting and citations. If supporting evidence from outside resources is used those must be properly cited. A minimum of 3-5 sources (excluding the course textbook) from scholarly articles or business periodicals is required.
· Include your best critical thinking and analysis to arrive at your justification.
· Approach the assignment from the perspective of the senior executive leadership of the company.
Submission: Upload/attach your completed paper to this assignment by the due date. Please see the Course Syllabus for the actual due date.
Guidelines for Analyzing Cases
Problem and Issue Identification
1. What are the central facts of the case? What assumptions are you making about these facts?
2. What is the major overriding issue in the case? What major question or issues does this case address that merits study at this point in the course?
3. What sub-issues or related issues are present in the case that merit consideration now?
Analysis and Evaluation
1. Who are the stakeholders in the case, and what are their stakes? What challenges, threats, or opportunities are posed by these stakeholders?
2. What economic, legal, ethical, and philanthropic responsibilities does the company have, and what is the nature and extent of these responsibilities?
3. If the case involves company actions, evaluate what the company did or did not do in handling the issue affecting it.
Recommendations
1. What recommendations do you have for this case? If a company’s strategies or actions are involved, should the company have acted as it did? What action should the company take now? Why? Be as specific as possible. List several options as well as the pros and cons of each alternative. Be prepared to discuss why you eliminated those options you discarded and defend your chosen alternative. Mention and discuss any important implementation considerations. This last step is crucial because recommendations that cannot be implemented are worthless.
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